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Orders

How can I pay?

You can pay through our online store using Mastercard, Visa and Paypal.

Which currency can I pay in?

We currently accept US dollars, Euros, Japanese Yen, Singapore Dollars and Thai Baht.

Our shop will automatically select the appropriate currency for you, based on where you’re browsing from. All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price, if not, the tax will be shown on the checkout page before purchase.

Can I change my order?

If you wish to add or remove items from your order, please contact our customer support team within 24hrs of your purchase. As long as the order has not yet been despatched, we are happy to adjust the order for you.

How to cancel my order?

Please contact our customer service team within 24–48hrs of placing your order. This will allow us to stop your order before it leaves our warehouse. Cancellation is unfortunately not possible after the order has been shipped.

My order hasn't arrived

If your order doesn’t arrive within the maximum estimated timeframe, please contact our customer service team, quoting your order number. We will send out a replacement using express shipping wherever available.

How to track my order?

Shipment tracking is available for all express shipping and certain standard deliveries (depending on your location), you can find your tracking number two ways:

  1. Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available.
  2. Contact our Customer Service Team and quote your order number/customer reference number. Our team will help keep you inform of the progress of your shipment.

Shipment & Delivery

When will my order arrive?

Your order’s delivery time will varies depending on your location & delivery methods you chose. All orders are typically dispatched within 2 working days from our logistic center in Bangkok. Below You can find estimate time frame when you can expect to receive your order after Shipment Confimation.

Express Delivery
Asia / Australasia 1-3 days
Europe 1-3 days
Middle East 3-5 days
Americas 3-5 days

Standard Delivery
Asia / Australasia 7 days
Europe 7-14 days
Middle East 7-14 days
Americas 14-21 days

Do you ship to my country?

We can ship to anywhere in the world. For deliveries to P.O. boxes, please use the regular shipping option at checkout.

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. For more detail on delivery estimates please see “When will my order arrive?” above.

Do you offer express shipping?

We offer express delivery to most locations with tracking available. Express shipping generally takes 1–3 working days for the US, Europe and some Asian countries, and anywhere from 2–7 working days for other countries. Please allow additional days for some remote locations.

Express shipping option may not be available for certain locations. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

For accurate shipment pricing, please view details on your check out page.

Do I have to pay Import Tax?

All our products are shipped from our logistic center in Bangkok.

Extra duties and taxes may apply to deliveries for the following regions: Asia (exc.ASEAN countries), Australasia, Africa, Europe, North and South America.

You will be responsible for the payment Customs Fee / Import Taxes.

Product Care

Leather

Leather is durable, supple and has timeless appeal. It ages gracefully and forms a unique character depending on how you use it.

While leather is an extremely durable material, it will require occasional care to maintain its brilliance.

To ensure your dash. leather products maintain its appeal for years to come, follow these 4 simple steps:

  1. Use soft cloth to remove dirt from the leather surface
  2. Apply Leather Cleaner onto the surface of leather. Rub the surface with folded cloth evenly.
  3. Apply Leather Conditioner on the leather’s surface. Fold the cloth and rub the surface evenly.
  4. Fold the cloth with clean surface outward. Rub the leather surface gently to bring out the shine.

Always test new Leather Cleaner & Leather Conditioner in small, hidden spot before applying to the whole surface.

Warranty & Returns

Returns

We always strive to deliver you with the highest quality product. However, should you receive faulty product or incorrect order, please contact our customer service team and send it back to us within 30 days of delivery for a full refund (including return shipping*).

If you change your mind, or wish to return an unwanted gift, we can still refund your purchase if returned within 30 days, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original dash. packaging.

All our products come with a limited warranty. Should you have any issues at a later date, just let our customer service team know and we will be happy to help.

Exchanges

If you change your mind, or want to swap a gift for something else, exchange requests can be submitted to our customer service team within 30 days of purchase.

Please return your item in original condition, and in the original dash. packaging. We recommend using regular post – take a photo of your returning package with the postage receipt visible so we can ship your preferred product without delay.

If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our customer service team right away and we should be able to adjust your order before it leaves our hands.

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